Work Instruction (ITILv3):    A Document containing detailed instructions that specify exactly what steps to follow to carry out an Activity. A Work Instruction contains much more detail than a Procedure and is only created if very detailed instructions are needed.

See also: Process

 

Work Instruction (ITILv3):    A detailed set of instructions that describe exactly how a low-level activity must be carried out. For example, describing precisely how a Request for Change record is created in the Change Management software support tool.

See also: Change

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