Urgency: measure of business criticality of an Incident, Problem or Change where there is an effect upon business deadlines. The urgency reflects the time available for repair or avoidance before the impact is felt by the business. Together with impact, and perhaps technical severity, it is the major means of assigning priority for dealing with Incidents, Problems or Changes.
See also: Change Management, Impact, Problem Management, Severity Code, Technical Severity, Urgent Change
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