Underpinning Contract (UC) (ITILv3): [Service Design] A Contract between an IT Service Provider and a Third Party. The Third Party provides goods or Services that support delivery of an IT Service to a Customer. The Underpinning Contract defines targets and responsibilities tat are required to meet agreed Service Level Targets in an SLA.
See also: TBD
Underpinning Contract (ITILv2): A contract with an external supplier covering the delivery of goods and/or services that contribute to the delivery of IT services to Customers. The terms and conditions of underpinning contracts should reflect and be reflected in the appropriate Service Level Agreements (SLAs).
See also: Agreement, Service Level Management
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