Single Point-of-Contact (ITILv3):    [Service Operation] Providing a single consistent way to communicate with an Organization or Business Unit. For example: a Single Point of Contact for an IT Service Provider is usually called a Service Desk.

See also: TBD

Single Point-of-Contact (SPOC) (ITILv2):    Where all day-to-day communications are channeled through one place. Typically for IT Services, this will be the Service Desk. This ensures that Users are able to contact trained staff, all contacts can be recorded consistently, specialist staff are able to concentrate on their work without interruption and work can be coordinated and matters dealt with once.

See also: TBD

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