Service Operation (ITILv3): [Service Operation] A stage in the Lifecycle of an IT Service. Service Operation includes a number of Processes and Functions and is the title of one of the Core ITIL books. See Operation.
See also: [ITILv3] Access Management
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Terms Identified with Service Operation
Call Centre
Dashboard
Detection
Diagnosis
Diagnostic Script
Directory Service
Downtime
Error
Escalation
Event
Event Management
Facilities Management
Failure
First-line Support
Follow the Sun
Functional Escalation
Help Desk
Hierarchic Escalation
Identity
Impact
Incident
Incident Management
Incident Record
Interactive Voice Response (IVR)
IT Operations
IT Operations Control
IT Operations Management
Job Scheduling
Kepner & Tregoe Analysis
Known Error
Known Error Database (KEDB)
Known Error Record
Major Incident
Monitor Control Loop
Monitoring
Operation
Operations Bridge
Pain Value Analysis
Pareto Principle
Passive Monitoring
Priority
Proactive Monitoring
Proactive Problem Management
Problem
Problem Management
Problem Record
Reactive Monitoring
Recovery
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Request Fulfillment
Resolution
Restore
Rights
Root Cause
Root Cause Analysis (RCA)
Second-line Support
Service Desk
Service Maintenance Objective
Service Operation
Service Request
Shift
Single Point of Contact
Standard Operating Procedures (SOP)
Storage Management
Super User
Support Hours
Technical Management
Third-line Support
Workaround