Service Level Management (SLM) (ITILv3): [Service Design] [Continual Service Improvement] The Process responsible for negotiating Service Level Agreements, and ensuring that these are met. SLM is responsible for ensuring that all IT Service Management Processes, Operational Level Agreements, and Underpinning Contracts, are appropriate for the agreed Service Level Targets. SLM monitors and reports on Service Levels, and holds regular Customer reviews.
See also: TBD
Service Level Management (SLM) (ITILv2): The process of defining, agreeing, documenting and managing levels of Customer service that are required and cost justified. It deals with more than SLAs themselves, including the Service Catalog and review meetings.
See also: Service Delivery, Service Management
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