Record (ITILv3):    A Document containing the results or other output from a Process or Activity. Records are evidence of the fact that an Activity took place and may be paper or electronic. For example, an Audit report, an Incident Record, or the minutes of a meeting.

See also: TBD

Record (ITILv2):    Information in readable form, including computer data, which is created or received and maintained as evidence of performance of an activity. Documents are distinguished from Records by the fact they function as evidence of intentions rather than as evidence of activities. Examples of records include Incident, Problem and Change Records.

See also: TBD

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