Quality (ITILv3):    The ability of a product, Service, or Process to provide the intended value. For example:

Process Quality also requires an ability to monitor Effectiveness and Efficiency, and to improve them if necessary.

See also: Quality Management System

Quality (ITILv2):    The totality of features and characteristics of a product or service which bear on its ability to satisfy stated and implied needs.

See also: TBD

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