Procedure (ITILv3):    A Document containing steps that specify how to achieve an Activity. Procedures are defined as part of Processes.

See also: Work Instruction

Cross Reference: Activity

 

Procedure (ITILv2):    A set of specific steps that describe how an activity should be carried out, and by whom. For example, the procedure dealing with carrying out a post-implementation review of a Change would be likely to describe the scope of the procedure (to what Changes does this procedure apply), its purpose and how the success of the Change will be measured, the individual procedural steps and the responsibilities for carrying out or being involved in each of those steps. Procedures may be supported by more detailed Work Instructions.

See also: TBD

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