Objective (ITILv3): The defined purpose or aim of a Process, an Activity, or an Organization as a whole. Objectives are usually expressed as measurable targets. The term Objective is also informally used to mean a Requirement.
See also: Fit for Purpose, MBO, Process
Objective (ITILv2): A future measurable achievement, usually in support of a more general aim or goal.
See also: TBD
Some portions © Crown Copyright with Value Added Product Status.