Incident Management (ITILv3):    [Service Operation] The Process responsible for managing the Lifecycle of all Incidents. The primary Objective of Incident Management is to return the IT Service to Users as quickly as possible.

See also: TBD

Incident Management (ITILv2):    The Service Management process of managing unexpected operational events with the primary objective of returning service to Customers as quickly as possible.

See also: Incident, Incident [Categorization, Classification, Control, Control Support, Life-Cycle, Record, Report]

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