Incident Categorization:    A sub-division of Classification, which provides a means of identifying, using a series of structured codes, firstly, what appears to have gone wrong with the IT Service (the symptoms), secondly why (the cause of that failure) and thirdly identification of the component likely to be at fault. The category codes are elements within the classification data string (see Classification) and are essential for fault analysis purposes

See also: TBD

 

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