Function (ITILv3):    A team or group of people and the tools they use to carry out one or more Processes or Activities. For example the Service Desk.

The term Function also has two other meanings:

See also: TBD

Function (ITILv2):    The actions or intended purpose of a person, team or thing in a specific role. Service Management functions may be considered as high-level business activities, often with a broad scope and associated with a particular job, consisting of a collection of lower level activities. The characteristics of a function are that it is continuous and represents a defining aspect of the business enterprise. It is usually associated with more than one process and contributes to the execution of those processes. Rarely do (or should) functions mirror the organizational structure.

See also: TBD

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