Customer (ITILv3):    Someone who buys goods or Services. The Customer of an IT Service Provider is the person or group who defines and agrees to the Service Level Targets. The term Customers is also sometimes informally used to mean Users, for example "this is a Customer focused Organization".

See also: TBD

 

Customer (ITILv2):    A business manager authorized to negotiate with the IT supplier on behalf of the business. Typically someone who has responsibility for the cost of the service, either directly through charging or indirectly in terms of demonstrable business need. (Intelligent Customer). The term must be used carefully because an IT Services organization's customers will undoubtedly have customers of their own within their Supply Chain.

See also: TBD

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