Continual Service Improvement (CSI) (ITILv3):    [Continual Service Improvement] A stage in the Lifecycle of an IT Service and the title of one of the Core ITIL books.

Continual Service Improvement is responsible for managing improvement to IT Service Management Processes and IT Services. The Performance of the IT Service Provider is continually measured and improvement are made to Processes. IT Services and IT Infrastructure in order to increase Efficiency, Effectiveness, and Cost Effectiveness.

See also: Plan-Do-Check-Act

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Terms in the "Continual Service Improvement" stage:

• Analytical Modeling

• Balanced Scorecard

• Baseline

• Benchmark

• Benchmarking

• Business Perspective

• Capability Maturity Model (CMM)

• Capability Maturity Model Integration (CMMI)

• COBIT -

• Component Capacity Management (CCM) --

• Continual Service Improvement (CSI)

• Continual Service Improvement Program (CSIP) --

• Effectiveness

• Efficiency

• Fault Tree Analysis (FTA)

• Gap Analysis -

• Ishikawa Diagram

• ISO/IEC 17799

• ISO/IEC 27001

• IT Directorate

• Kepner & Tregoe Analysis -

• Key Performance Indicator (KPI) -

• Maturity -

• Metric

• Operational Level Agreement (OLA) -

• Performance Management

• Plan-Do-Check-Act -

• Quality Management System (QMS)

• Quick Win

• RACI

• Reliability

• Return on Investment (ROI)

• Service Capacity Management (SCM)

• Service Improvement Plan (SIP) --

• Service Level Agreement (SLA)*

• Service Level Management (SLM)

• Service Level Requirement (SLR)

• Service Level Target

• Service Owner

• Service Reporting

• Serviceability *

• Simulation Modeling *

• SLAM Chart

• SMART *

• SWOT Analysis

• Technical Observation (TO)

• Tension Metrics

• Total Quality Management (TQM)

• Trend Analysis

• Value on Investment (VOI)

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