Configuration Management System (CMS) (ITILv3):    [Service Transition] A set of tools and databases that are used to manage an IT Service Provider's Configuration data. The CMS also includes information about Incidents, Problems, Known Errors, Changes and Releases; and may contain data about employees, Suppliers, locations, Business Units, Customers and Users. The CMS includes tools for collecting, storing, managing, updating, and presenting data about all Configuration Items and their Relationships. The CMS is maintained by Configuration Management and is used by all IT Service Management Processes.

See also: Configuration Management Database, Service Knowledge Management System

 

Configuration Management System (CMS) (ITILv2):    A software tool that provides support for Configuration, Change and Release Management.

See also: TBD

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Concepts

The core of ITIL v3 emphasizes how IT organization manage IT services within their company with a focus on service lifecycle rather than process silos. As a result, work is "service", rather than "process" or "system" centric. To do this effectively requires strong integration of configuration, change and release management, bundled as the service offered. An infrastructure is really a collection of individual services, bundled to meet a business need. Therefore a service exists at both a micro and macro level.