Change Management (ITILv3): [Service Transition] The Process responsible for controlling the Lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.
See also: TBD
Change Management (ITILv2): The Service Management process responsible for controlling and managing requests to affect changes (RFCs) to the IT Infrastructure or any aspect of IT services to promote business benefit while minimizing the risk of disruption to services. Change Management also controls and manages the implementation of those changes that are subsequently given approval.
See also: Service Support
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