Category (ITILv3): A named group of things that have something in common. Categories are used to group similar things together. For example Cost Types are used to group similar types of Cost. Incident Categories are used to group similar types of Incident. CI Types are used to group similar types of Configuration Items.
See also: TBD
Category (ITILv2): Classification of a group of Configuration Items, e.g., hardware, Changes, Problems.
See also: Change Management, Configuration Management, Problem Management
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