Business/IT Alignment (ITILv3):    An approach to the delivery of IT Services that tries to align the Activities of the IT Service Provider with the needs of the Business. More recent approaches such as ITIL V3 focus on Business / IT Integration, rather than on simple alignment.

See also: TBD

Business/IT Alignment (BITA) (ITILv2):    An approach to the delivery of IT Services to the business the recognizes the pre-eminence of business needs. BITA encompasses ways of organizing, managing, controlling and measuring Information Systems (IS) resources so as to maximize added value to the business and includes:

• Business Assessment
  • Value Chain Analysis
  • Ascertain Business Goals
  • Define IT Requirements
• IT Strategy Development
  • Formulate IT Principles
  • Define Policies and Standards
  • Determine IT Capability
  • Define Technical Architecture
  • Define IT Process Model
  • Define IT Organizational Model
• Customer Relationship Management
  • Market IT Services
  • Customer Satisfaction Surveys
  • Customer Liaison
  • Strategic Business Reporting
  • Define Customer Support Requirements
  • Identify New Service Needs

See also: TBD

Some portions © Crown Copyright with Value Added Product Status.