Business Capacity Management (BCM) (ITILv3): [Service Design] In the context of ITSM, Business Capacity Management is the Activity responsible for for understanding future Business Requirements for use in the Capacity Plan.
See also: Service Capacity Management
Business Capacity Management (ITILv2): A Capacity Management activity responsible for ensuring that the future business requirements for IT services are considered, planned and implemented in a cost effective and timely fashion. Business Capacity Management has a strong relationship with Service Level Management.
See also: TBD
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